Terms of Service

1. Agreement to Terms

These Terms of Service (“Terms”) govern your access to and use of Canopy Observe, an enterprise drone-inspection observability platform operated by [COMPANY_NAME: CANOPY INC / NORTHERN EDGE SOFTWARE PTY LTD](“we”, “us”, or “our”).

By creating an account or otherwise using the Service you confirm that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you are accepting these Terms on behalf of an organisation, you represent that you have authority to bind that organisation.

2. Description of Service

Canopy Observeprovides AI-powered observability tooling for commercial drone operations, including computer-vision detection, safety-threshold monitoring, job management, analytics, and real-time telemetry streaming (“Service”). The Service is intended for professional use in regulated industries such as offshore wind-farm inspection, infrastructure monitoring, and related enterprise contexts.

3. Eligibility and Account Registration

You must be at least 18 years old and have the legal capacity to enter into a binding contract. You agree to provide accurate, current, and complete information during registration and to keep your account credentials confidential. You are responsible for all activity that occurs under your account.

Accounts are provisioned per organisation. Your organisation administrator may assign roles (User, Operator, Admin) that determine your level of access within the platform.

4. Acceptable Use

You agree not to:

• Use the Service for any unlawful purpose or in violation of applicable aviation regulations.
• Attempt to reverse-engineer, decompile, or extract source code from the platform.
• Upload or transmit malicious code, malware, or content that infringes third-party rights.
• Circumvent or attempt to bypass authentication, rate limits, or access controls.
• Resell or sublicense access to the Service without prior written consent.
• Use automated scripts to scrape, harvest, or extract data from the platform.
• Operate drones or act on AI detections in violation of applicable civil aviation authority rules (e.g., CAA, CASA, FAA). AI outputs are advisory only.

5. AI and Detection Outputs — Disclaimer

The AI detection and safety-scoring features of Canopy Observe are provided as operational aids only. They do not constitute certified airworthiness or regulatory compliance assessments. All flight decisions and safety determinations remain the sole responsibility of the licensed remote pilot-in-command and your organisation. We expressly disclaim liability for any loss, damage, injury, or regulatory breach arising from reliance on AI output without appropriate human oversight.

6. Data Ownership and Licence

You retain all intellectual property rights in the telemetry data, images, video, and inspection reports you upload or generate through the Service (“Customer Data”). You grant [COMPANY_NAME: CANOPY INC / NORTHERN EDGE SOFTWARE PTY LTD] a limited, non-exclusive licence to process Customer Data solely to provide and improve the Service.

We will not sell or share Customer Data with third parties except as described in the Privacy Policy or as required by law.

7. Intellectual Property

The Service, including its software, models, interfaces, branding, and documentation, is owned by [COMPANY_NAME: CANOPY INC / NORTHERN EDGE SOFTWARE PTY LTD] and protected by applicable intellectual property laws. Nothing in these Terms transfers ownership of [COMPANY_NAME: CANOPY INC / NORTHERN EDGE SOFTWARE PTY LTD]’s intellectual property to you.

8. Fees and Payment

Subscription fees, if applicable, are set out in the order form or pricing page presented at the time of purchase. All fees are exclusive of applicable taxes (including GST/VAT) unless stated otherwise. Failure to pay may result in suspension or termination of access.

9. Service Availability and Changes

We aim for high availability but do not guarantee uninterrupted access. We may modify, suspend, or discontinue any feature of the Service at any time with reasonable notice where possible. Scheduled maintenance will be communicated in advance where practicable.

10. Limitation of Liability

To the maximum extent permitted by applicable law, [COMPANY_NAME: CANOPY INC / NORTHERN EDGE SOFTWARE PTY LTD] and its affiliates, directors, and employees will not be liable for any indirect, incidental, consequential, special, or exemplary damages arising out of or in connection with these Terms or the Service, even if advised of the possibility of such damages.

Our aggregate liability for direct damages will not exceed the total fees paid by you in the twelve (12) months immediately preceding the claim.

11. Indemnification

You agree to indemnify and hold harmless [COMPANY_NAME: CANOPY INC / NORTHERN EDGE SOFTWARE PTY LTD], its officers, directors, employees, and agents from any claims, damages, or expenses (including reasonable legal fees) arising from your use of the Service, your violation of these Terms, or your infringement of any third-party rights.

12. Termination

Either party may terminate these Terms by providing written notice. We reserve the right to suspend or terminate your account immediately if you breach these Terms or if continued access poses a security risk. Upon termination, your right to use the Service ceases; we will retain and then delete Customer Data in accordance with the Privacy Policy and applicable law.

13. Governing Law and Dispute Resolution

These Terms are governed by the laws of Queensland, Australia (and applicable federal law). For users located in the United Kingdom, EU member states, or other jurisdictions with mandatory consumer-protection rules, the mandatory protections of your local law also apply. Disputes will first be addressed through good-faith negotiation; if unresolved within 30 days, either party may pursue litigation in the competent courts of Brisbane, Queensland.

14. Changes to Terms

We may update these Terms from time to time. Material changes will be communicated by email or an in-app notice at least 14 days before they take effect. Continued use of the Service after the effective date constitutes acceptance of the revised Terms.

15. Contact

Questions about these Terms should be directed to: